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IT Service Management Foundations v3
"ITIL (IT Infrastructure Library) is the
international gold standard in IT service
management. The training is
essential for IT Professionals who wish to
demonstrate their management abilities".
Media Tek will be hosting an IT Service Management
Foundations v3 course, part of the world-renowned ITIL
(IT Infrastructure Library)
program. This introductory course is suitable for
both managers and support staff involved in
delivering IT services to either external customers
or internal users. Over 15,000 companies worldwide
have adopted ITIL, including Microsoft, IBM, Proctor
& Gamble and Boeing. The benefits of adopting
this program have proven to be: Improved quality of
service and customer satisfaction, reduction in
costs, better communication, greater productivity
and an overall higher quality approach to providing
IT services.
This workshop will be conducted by a highly-regarded partner company
and will also prepare attendees for the ITIL
Foundations Certificate.
Course
Outline:
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Introduction to IT
Service Management concepts
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Service Support
(incident management, problem management, change
management, release management, configuration
management)
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Service Delivery
(service level agreements, financial management,
capacity management, availability management,
continuity management)
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Security Management
Prerequisites: None
Three days:
Venue: Local Convention Center
Course Price: $2195 (includes lunch each day and
one exam voucher) |